What is the Lagree Method
Who is Lagree Fitness Method for?
• Lagree is for everyone. Men and women, young and old, beginner to elite, athletes, fitness enthusiasts, gym rats, and even people who hate going to the gym. Everyone stands to gain something from Lagree Fitness.
• Lose weight, burn fat & calories, lean out, gain muscle, improve flexibility, look great, feel great – accomplish all these things and more at LevelOne by Lagree.
How long are the classes?
• Classes are 50 minutes long.
How many calories will I burn with Lagree Fitness?
Total amount of calories burned varies based on the class and the individual, you can expect to torch anywhere between 300 to 700 calories in one class (usually anywhere between 40 to 50 minutes, depending on the studio)
How often should I take Level One Lagree classes?
• It depends on your fitness level
• We recommend 3 to 4 times a week to allow your body to properly recover and repair. Some students love the workout 5 or 6 times a week. This is generally not recommended as your muscles need time to repair to get the best results. Listen to your body.
Newcomer
Do I need to arrive early for my first class?
YES, please arrive 10 minutes before the class starts so you can get a proper introduction to the workout as well as to the EVO-Megaformer machine.
Can I purchase more newcomer offers?
You can choose only 1 newcomer offer.
Do you have locker rooms?
• We don’t currently have locker rooms, but we do have an area where you can place your personal items during workouts.
Will my spot be given away if I am late to class?
• Our class sizes are small and we give top priority to the clients who have arrived in the studio on time. We lock the door at the start of the class so that clients are not distracted by late arrivals. Please be sure to arrive on time. We understand sometimes there is traffic so please plan accordingly. If there is an existing client who is waiting, your spot will be given away to that client. If you are new to our studio and you don't arrive 10 minutes prior to the beginning of the class to receive a proper introduction to the workout and to the machines, you may not be able to participate in the class.
What do I need for class? Do's and Don'ts
Do Bring:
• A towel, this class will make you sweat… This workout is a killer and you will sweat a lot!!!
• Grip socks are mandatory for safety and sanitary reasons, we require all clients to wear non-slip, grip socks during the class. you are also more than welcome to bring your own OR purchase in studio for $20. Regular socks with no grip are not allowed, no exceptions.
• Comfortable workout clothes so your muscles can flex, stretch, and breathe.
• A water bottle: there is water dispenser at the studio, as well, but please bring a bottle for water to avoid wasting plastic cups. Glass bottles are strictly prohibited.
• Most importantly, bring a positive attitude and be ready to work!
Don't Bring:
• Please do not wear any jewelry during the class, It can injure you if you get stuck and it damages the machines, too.
• CELL PHONES - No cell phones during classes, let yourself have 50 minutes that is all about you.
Grip socks
• Grip socks are required. Where your feet go, your head and hands will follow. Wearing socks ensures the cleanest surfaces on the machine and floor. You can bring your own OR purchase in the studio ($20).
Register / Accounts / Purchase / Book a class
How do I buy classes or packages, and schedule classes?
• Please use our booking tool in the menu or go to calendar to book your class.
• Create your username and password and use it to schedule your class. Simply choose a day and a time, which fits you at best.
Can I have more than one account?
• Your account is personal to you and you agree not to create more than one account. If the case of a second account occurs, it will be immediately and irrevocably deleted including credits. You may not transfer or gift classes or credits to any third party or permit any third party to use your account.
Are my purchases refundable or transferable?
• All purchases are final, nonrefundable and nontransferable. Please read our
Terms & Conditions carefully.
What if the class is full that I want to attend?
• Simply sign up on the waitlist
Will my spot be given away if i am late to class?
• Waitlisted are welcome to drop in before class to see if a spot opens up.
When the class starts they are permitted to take the free machine and the person who did not show up will be LATE CANCELLED.
There is NO grace period, as our class sizes are small and we give top priority to the clients who have arrived in studio, on time.
Cancellation policy
Can I cancel or reschedule a class?
• Yes, you can. We require 12-hour cancellation notice to avoid being charged for the class you purchased. Simply go to your account, choose your class and click on “CANCEL” or click on the CANCEL button on your booking confirmation.
What is your cancellation policy?
• LEVEL ONE BY LAGREE operates on a strict 12-hour cancellation policy. Yes, even if it is your first time. Our classes are small in size, and it impacts other clients and instructors if you late cancel or are a no show. The same rules apply if you are making a change to your class time. You must cancel at least 12 hours prior to class start or you will lose your class credit. There are no exceptions!
- Late cancel = $25 fee (membership) or lost credit (package)
- No show= $35 fee (membership) or lost credit (package)
Cancellation fees are automatically charged overnight after the fee is incurred.
Cancellations via electronic mail
• Email, Facebook, Instagram or other social media, voice messages or text message are not valid. Simply go to your account, choose your class and click on “CANCEL” or click on the CANCEL button on your booking confirmation.
Waitlist
How does the waitlist work?
• If you are on the waitlist and a spot becomes available, you will be notified by email. Please follow the instructions in the email, as you still have to CONFIRM or CANCEL your spot in the class within 2 hours. If you don't take action, you will be removed from the waitlist.
• Waitlisted are welcome to drop in before class to see if a spot opens up.
When the class starts they are permitted to take the free machine and the person who did not show up will be LATE CANCELLED. There is NO grace period, as our class sizes are small and we give top priority to the clients who have arrived in studio, on time.
• Do not forget to Opt-in for email notifications in your profile if you choose to use the waitlist. If you do not wish to take the class anymore you must cancel yourself out of the class on our website.
• Please do not forget that you can only book once per day with the membership (except Bronze, Siver and Silver+), this 1x also applies if you are on the waitlist, if you have not been given the opportunity to get into the class from the waitlist, please remove yourself so that you can book for a subsequent class on that day.
Memberships
How does the “VIP + unlimited” membership work?
• One payment, membership valid for 12 months. It starts on the date of the purchase. This Membership is one class per day. All Sales are Final. You cannot share this membership, and you have no guest allowance.
How does the “VIP unlimited” membership work?
• One payment, membership valid for 6 months. It starts on the date of the purchase. This Membership is one class per day. All Sales are Final. You cannot share this membership, and you have no guest allowance.
How does the “GOLD Unlimited” membership work?
• This is a one-month membership. It starts on the date of the purchase. Monthly payments cannot be held, frozen, or rolled over. Purchasing this membership means you are committing to one month. This Membership is one class per day. All Sales are Final. You cannot share this membership, and you have no guest allowance.
How do the “SILVER” & “BRONZE” memberships work?
• These memberships are a great way to customize your fitness routine. These memberships do not roll over month to month AND you are not charged automatically. Sstarts on the date of the purchase. This way you can travel, entertain, and keep up with your busy lifestyle without sacrificing your time, money, or LAGREE classes! All Sales are Final and Non Refundable. You cannot share this membership, and you have no guest allowance.
How does the “IRON” membership work?
• This is a one-week membership. It starts on the date of the purchase. Weekly payments cannot be held, frozen, or rolled over. Purchasing this membership means you are committing to one week. The weekly Membership is one class per day. All Sales are Final. You cannot share this membership, and you have no guest allowance.
Memberships with Auto-Pay:
How does the “Silver +” membership work?
• This is NOT a month-to-month membership. It starts on the date of the purchase. This is a three-month commitment. The payment is every 30 days. Monthly payments cannot be held, frozen, or rolled over. We do not roll over any unused classes. Purchasing this membership means you are committing to three months. All Sales are Final and Non Refundable. You cannot share this membership, and you have no guest allowance.
How does the “GOLD + unlimited” membership work?
• This is NOT a month-to-month membership. It starts on the date of the purchase. This is a three-month commitment. The payment is every 30 days. Monthly payments cannot be held, frozen, or rolled over. Purchasing this membership means you are committing to three months. Membership is one class per day.
All Sales are Final. You cannot share this membership, and you have no guest allowance.
Bookings:
How long upfront can I book my classes?
• Bookings are allowed only within the paid period.
E.g. if you have a membership with 3 months commitment, your membership is auto-renewed each month for a period of 3 months. That means you can book for a month upfront. Once your membership was auto-renewed, you can book for the second month and so on.
I have canceled late, but I want to attend another class on the same day with my membership. Why is the system asking me for a new purchase?
• With a membership, you are allowed to attend 1 class/day. When you cancel late or don't show up, your 1 class for that day has been used. So if you would like to attend another class on that same day, you must purchase a class.
Pregnant
Can I take a class if I’m pregnant?
• Please consult with your doctor. Most medical professionals do not advise trying a new workout regime while pregnant, especially something as core intensive as Lagree. If you are pregnant, please bring a doctor's declaration expressly authorizing you to participate in Lagree workout classes. We recommend our pregnant clients to take a private class, as we can focus on your needs, and to avoid exercises too risky for the particular trimester of your pregnancy.
Pregnant? Injured? Busy schedule? Or looking for a more targeted and customized session?
• A private session is the perfect class for you. Simply send an email to info@levelonebylagree.com to book a time and date of your choice.
Good to know
Can I freeze my membership?
• If you have committed to a membership, you may cancel it due to a move out of the area when the distance is more than 20 miles from the studio. In this case, proof may be required. You can also freeze it for up to three months for an injury. This means that we need a doctor's confirmation by email to put the contract on hold. If you do not contact us after 3 months, the freeze will be canceled and your membership will continue as normal. If you wish, you can freeze a membership for the duration of your pregnancy. We support you and when you are ready to come back to class postpartum, you can take it at your own pace. You know your body best and we are so impressed with our Mamas-to-be and new mamas in class. In either case we need a documentation from the doctor to be sent to: info@levelonebylagree.com
Can I share my credit, package or membership?
• No, packages, credits and membership cannot be shared with friends & family.
Can I bring my children to a class if they sit quietly while I work out?
• We do not provide childcare and for liability reasons we do not allow any child under the age of 16 into the studio without full supervision, meaning that no parent may take a class while their child is on the premises. The minimum age to take a class is 16. Anyone under the age of 18 must have a parent or guardian sign their waiver prior to taking their first class with us.
How old do I have to be to take a class?
• 16 years or older. If you’re under 18, we require a signature from a parent or guardian.
Can I bring my dog to the studio?
• No. We really do love your dog but the studio is not a safe space for their paws. Animals can cause allergy reactions or may represent distractions that draw from the intention of the class. If you have a service animal, we may ask you to explain if it is required because of a disability and what task they´ve been trained to perform.
How many people are required for a class?
• A minimum of 2 people is required to run a Lagree class and a maximum of 7 people can participate. We reserve the right to cancel any class that does not have a minimum of 2 people.
ClassPass reservations
• All ClassPass reservations and cancellations are made through ClassPass as a third-party booking system. We CANNOT change or alter a ClassPass reservation in any way. Any issues regarding a ClassPass booking have to be addressed directly with ClassPass as we have no authority or ability to make any changes.
Modifications to the class/instructor schedule
• We reserve the right at any time to modify/change the instructor if necessary at any time.
We shall not be liable to you or to any third-party for any modification, nor will there be any refunds if the schedule requires an instructor substitute.
All sales are final and non-refundable.
How do I schedule a personal training?
• We require payment of 50% of the Session Price to be made before confirming and securing your booking.
• Use our booking tool to schedule your session. Simply choose a date and available time. Then select your trainer and book your training.
Lost or stolen things?
• Level One is not responsible for any lost or stolen items.
The right to refuse Business?
• Yes, Level One reserves the right to refuse business.
